March 17, 2020

Dear Valued Patron,

The increasing risk of the coronavirus (COVID-19) spread is of concern to us and is prompting several changes to the way we live and work. Our efforts are focused on meeting your needs while keeping our employees, patrons, families, and communities safe.

Our team is taking the following measures that we want you to be aware of:

Preparing for changes. We expect to meet our patrons’ known spring needs. We are well positioned to serve you. Yet, the situation is fluid, and should there be a logistics or manufacturing disruption we will communicate additional information as it becomes available.

Our sales and service teams are fully trained to meet your needs. Your business is very important to us, and we appreciate your understanding and flexibility during this time.

Limiting face-to-face meetings. Ours is a relationship business, and we take great pride in the relationships we have with you.Given potential risk with face-to-face interactions, our sales and service teams, where appropriate, will limit in-person contact and instead utilize electronic communications or phone calls to contact you. If you have a preferred communication method, please contact your salesperson.

Restricting access to our facilities. In order to limit exposure while continuing to safely meet your needs, we ask anyone coming to our facilities to:

• Check for symptoms of COVID-19: fever, cough, shortness of breath, or ANY flu-like symptoms
• Identify if you have had any close personal contact with anyone in the last 14 days who has tested positive for COVID-19

Anyone who has symptoms or has been exposed to someone with COVID-19 in the last 14 days will not be allowed at our facilities.

Limiting exposure at our facilities. Healthy patrons are welcome to pick up product as planned. We know many of you have relationships with people at our facilities, yet please limit time spent outside vehicles while on-site at our facilities.

Consideration of your safety. If you have concerns about your health and safety or the current recommended actions in response to COVID-19, information is available at cdc.gov.

If we can assist you in any way, contact your local sales or service personnel for help.Thank you for the opportunity to serve you.